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National Telecommunications Operator, Globacom has taken customer care to a new level with the introduction of Glozone, a customer care initiative designed to bring Glo products and services nearer to the people where they live.
Glo Zone, a unique customer-connect centre, is targeted at subscribers across the country. Before now, walk-in customer service experience for Glo subscribers was only available in Gloworld, the company-owned and operated retail outlets.
Hundreds of these shops will be located in neighbourhood communities nationwide and will be manned by individuals who will run them as franchisees of Globacom.
These new shops will provide all the convenience similar to Gloworld nationwide. Glo subscribers can have access to a whole range of customer care and sales services obtainable in any Gloworld shop nationwide including information on Glo products and services. They can also purchase products including SIMs and recharge cards, activate Value Added Services and enjoy world class customer care support.
Six of these Glo Zone shops are being commissioned in the pilot phase in the South West zone of the country while 24 others will be opened over the next two months in several states of the country. Over the next two years, more than 300 of such Glo Zones would have been commissioned in a step the company describes as geared towards bringing Globacom products and services close to the people.
According to Globacom, the subscriber base of the network has grown exponentially over the last few years such that the company had to look at other ways to solve the problem of providing rapid points of contact with its subscribers.
By locating the Glo Zone in neighbourhoods, the company is bringing its products and services closer to the people and eliminating the problem of having to move long distances away from their residence or place of work to purchase Globacom products and enjoy its services.
Globacom’s Group Chief Operating Officer, Mr Jameel Mohamed, said the new development presents a win-win situation for all stakeholders of Globacom across the country. For current subscribers and others who wish to join the network, the opportunity of having a shop providing a whole array of Glo products and services near them is most desirable.
“For the budding operator of the individual Glo Zone, it is an avenue to make an impact in their community and to grow a profitable business in partnership with a proudly Nigerian brand”, the GCOO stated.
Also according to the GCOO, “It is an opportunity to bond with the subscribers, prop up budding entrepreneurs and assist them rule their world thereby contributing in practical terms to solving unemployment problems in the country”.
The Glo Zones are conceived and delivered to the franchisees by Globacom as they only have to make a minimal deposit as investment security as part of the criteria for selection. This distinguishes Globacom from others where entrepreneurs have to make heavy investments to run such enterprises.
The chosen franchise for the Glo Zones which are being opened are individuals with retail experience in the service, the telecoms and allied sectors who possess excellent credentials in terms of deep knowledge of the markets where they are to operate.
Some of the Franchise lauded Globacom for supporting the drive to create employment in the country, adding that the Glo Zone concept represents a unique experience in addressing the needs of Globacom customers across the country.
Mr Alalade Felix Olaolu said that Globacom has taken a bold step to encourage more Nigerians through the Glo Zone concept as the Franchise has been well groomed in the strict Globacom customer centric culture to serve the people in the communities where they would be operating.
On her part, Mrs Yetunde Bashir commended Globacom for its expression of faith in the young people of this country. She said that the pioneers of the scheme have gone through rigorous selection process, trainings and workshops to open them up to the vista of customer care. She promised that they would ensure that the very high standard expected of them is maintained.
Globacom is following up the launch with the commissioning of the sites in Oshodi, Orile and Iju-Ishaga in Lagos, Ibadan in Oyo State, Shagamu in Ogun State and Ile-Ife in Osun State and before September, 30 of such sites would have become operational in 17 states while the figure is expected to rise to 300 over the next few years.
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