Chief Deolu Ogunbanjo, the President of National Association of Telecommunication Subscribers (NATCOMS), on Tuesday advised the operators to upgrade their networks to meet the growing numbers of subscribers.
Ogunbanjo gave the advice in an interview with the News Agency of Nigeria (NAN) in Lagos.
He said that this was against the backdrop of complaints by subscribers about the poor services being rendered by the operators.
“It is worrisome that network operators lacked the capacity to cope with the increasing traffic generated by subscribers in the country,” Ogunbanjo said.
He advised the operators to identify the base stations, base transceiver stations, interconnect-links and transmission-links that were congested and address the problems, while expanding their networks.
Ogunbanjo also advised the regulators to speed up with the Number Portability Scheme, adding that the scheme would force the operators to sit tight.
The NATCOMS president said that it was imperative for every operator to offer excellent service to subscribers, adding that failure to do so could limit the nation's economic growth.
“Each time subscriber makes or receives a call, sends an SMS or accesses data services, what the subscriber wants is value for his money.
“There is also the need for government to solve the problem of poor power supply in the country which constitutes one of the problems impeding the delivery of quality service,” he said.
Ogunbanjo also identified challenges of infrastructure, vandalism, theft and community issues as some factors that were responsible for poor services in the country.
He advised the regulators to work with the security agencies to protect their infrastructure against vandalism.