The Chairman of the Association of Call Center Operators of Nigeria (ACCON), Mr. David Onu has said $7 billion can be generated annually from call centers if the advantage is taken even as he said it would create more jobs.
He said this during the formal launch of ACCON in Abuja, noting that if India could make $70 billion annually from outsourcing call center services then Nigeria could get at least 10 per cent of the amount if all hands are on deck.
He said: “India makes about $70billion a year. When they started they charged countries $5 per hour but now they are charging $15-$20 per hour. Countries abroad are looking for cheaper places, Nigeria can present that opportunity, which is why we are hoping that we can solidise this industry, place the checks and balances, put in professionalism and then attract businesses which would have ordinarily gone to India.”
He hinted that the call centers can address the president job creation agenda as he estimated that “there are about 5000 MDAs in Nigeria, if every MDA has an average call center that employs 20 people, that is already a 100,000 jobs. There are some larger ones like the police can have a call center of 5000-10,000 people. So about 100,000 to 500,000 jobs can be created within a short space of time.”
Also speaking was the Managing Director CONSOL, Mr. AbiodunAdeoye who said it would address the problem of terrorism in the country and would also boost the economy in terms of revenue generation and job creation.
According to him, “one of the benefits of a call center is that it provides easy access to emergency services like in the case of Boko Haram and the Niger Delta militants.A lot of their activities can be tracked down by the public if the call center is in existence.
”Adding that the call center has worked in Lagos as the crime rate has reduced by 85 per cent and “there has been a tremendous in crease in the economy as businesses are springing up because the environment is safe in the last four years.”