In line with the succinct postulation of Voltaire, the great French philosopher and writer, the Post without let or hindrance has remained on top of its bridge building endeavours of both human and business relationships across the globe.
In Nigeria, as it is in other countries of the world, the Post has demonstrated a huge capacity to facilitate exchange of information and goods. It practically remains an institution with the potentials for social integration and economic development.
Through distribution of information in various forms, the Post with its wide physical presence in the remotest part of the country is undoubtedly a major player in the information society. It provides a fundamental infrastructure for the growth and promotion of small and medium scale businesses.
Like other agencies of government, the Nigerian Postal Service [NIPOST] by the laws that established it, is saddled with specific statutory responsibilities. Of the numerous mandates in its purview include, the provision of efficient and affordable postal service to the citizenry across the nation irrespective of age, social and economic status seems most prominent.
It is therefore apparent, the tenacity of successive managements in the organization to remain focused and commit all available resources, both human and materials to delivering on this mandate.
In the post – independent era and in spite of limited technology available to it, people reposed so much confidence in the products/services rendered by the post and considered the presence of post office buildings in their domain as indices of development. The few post offices in existence were maximally utilized to render sundry payment and products services to the satisfaction of the patrons such that the Post and Telecommunications Department [P&T] became a household name and postal service staff were accorded a lot of respect in the different communities in which they worked and lived.
Nigerians patronized the post office as a reliable means of sending and receiving mail. People living in the cities, towns and rural areas all depended on the post for one service/product or the other which among others included private/business letter boxes, postage stamps, registered mail, parcel, postal orders, local and international money orders, air mail, international reply coupons, post cards and even banking services, the Federal Savings Bank.
The split of the Post and Telecommunications [P&T] Department into two corporate entities which heralded the coming into existence of NIPOST in 1985, was the beginning of a new dawn in the history of postal service in Nigeria.
The post witnessed a lot of transformations and reforms. Existing infrastructure were upgraded and numerous outlets were created to bring postal services closer to the populace. In line with international standard and best practices, lots of innovations were brought to bear on products/services’ packaging and delivery. It was during this period that NIPOST courier arm, Expedited Mail Service – EMS/Speedpost was introduced.
Successive NIPOST managements continued to leverage on the solid foundation laid for excellent service delivery and several other result oriented initiatives were implemented to aid the dispensation of value added services that also enhanced the revenue generating capacity of the agency.
Expectedly, the Posts around the world today are diversifying their products and services to better meet customers’ needs for cost effectiveness, speed and reliability. NIPOST as a member of the global community could not afford to lag behind in the scheme of happenings in the communication sector and has therefore as a matter of survival instincts, also upped its game by taking revolutionary steps to keep abreast the revolution in the postal world.
– Lawal Senior Assistant to the Postmaster General on Corporate Communications
By Simbiat Onize Lawal