The permanent secretary, Federal Capital Territory Administration (FCTA), Mr. Christian Ohaa has directed all government hospitals in the Federal Capital Territory (FCT) to immediately strengthen their SERVICOM units, to enhance effective service delivery.
Ohaa gave the directive when he received in his office, the national coordinator/CEO of the SERVICOM office, Mrs. Nnenna Akajemeli and her team, who were on a working visit.
The permanent secretary stated that the administration is deeply committed to ensuring that FCT residents get the best services in the hospitals, adding that strengthening the unit would not only improve overall best practices, as well as reduce the level of dissatisfaction
Ohaa, who received the delegation alongside the secretary, Health and Human Services Secretary (HHSS), Mrs. Amanda Pam, also commended the delegation for their visit and gave an assurance that the administration would immediately put in place machinery to ensure that
the hospitals comply with the directive.
Earlier, Mrs. Nnenna Akajemeli, had explained that the SERVICOM index is a set of business-relevant key performance indicators (KPIs) that provides a standardised method, for measuring and comparing performance against service standards, defined by an organisation.
Akajemeli hailed the Asokoro and Maitama General Hospitals as the best performers, in terms of their compliance with the SERVICOM principle, having scored above 50 per cent during their evaluation.
She disclosed the yardsticks that were used to evaluate these hospitals to include “the waiting time to see a doctor or assess any other service, having clear directional signs, waiting area,
complaints management, adequate information dissemination, wearing of name tags, having a feedback channel and several others.”
All rights reserved. This material, and other digital content on this website, may not be reproduced, published, broadcast, rewritten or redistributed in whole or in part without prior express written permission from LEADERSHIP Nigeria Newspapers. Contact: firstname.lastname@example.org
- COVER STORIES19 hours ago
N30, 000 New Minimum Wage Not Practicable – Govs
- POLITICS19 hours ago
‘Why Sokoto Deputy Governor Resigned’
- COVER STORIES20 hours ago
CBN Refunds N73bn To Bank Customers
- POLITICS18 hours ago
PMB Will Get 80% Votes In Rivers – BCO
- NEWS17 hours ago
PMB, Sultan, Others For MUSWEN’s N5bn Islamic Center Launch
- CRIME9 hours ago
Saudi Prosecutor Reveals Who Gave Order For Khashoggi’s Killing
- POLITICS19 hours ago
Kwara By-election: Belgore Rallies Supporters For APC Candidate
- NEWS19 hours ago
Atiku Support Group Appoints Okiro As BoT Chairman