The Standards Organisation of Nigeria (SON), the representative of the International Organisation for Standardization (ISO) in Nigeria, has awarded NSIA Insurance Limited with ISO 9001:2015 Certification.
The company achieved this certification due to its successful implementation of the quality management system and priority for customer satisfaction. This has ensured that all processes within the organisation are standardised to meet best practices.
The certification, the company said, aligns with its drive for excellence, adding that, it thrives on its quest for continuous improvement. To this end, the company will uphold compliance to the standard and quality of service across all of its branches to provide clients with excellent service delivery.
The company’s managing director, Mrs. Ebele Nwachukwu, said: “As we continue to strive for client satisfaction at all times, we are very proud of this achievement, which underscores our drive for excellence.
The ISO certification, she stressed, assures its clients and stakeholders that the firm can be trusted to deliver the highest quality of services, as it gives them confidence that the insurer is fully focused on their needs and committed to international standards of quality.
ISO 9001:2015 is the latest and most advanced international standards for quality management systems and our prompt adoption of this standard is evidence of our commitment to quality in all of our business processes and products, she said.
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