The Nigerian Communications Commission (NCC) and the Consumer Protection Council (CPC) have met to investigate call masking in Nigeria on the directive of the National Assembly.
The meeting was also held to review the existing memorandum of understanding between the two government organizations and discuss how to work together to improve complaints’ resolution of telecommunications consumers.
Speaking at the meeting, the executive vice chairman of NCC, Prof. Umar Danbatta, said masking of calls with another number, especially international calls was a matter that had been trending and the NCC had been directed to address it because of its security implications.
He said: “The office of the National Security Adviser had directed the NCC to put in place, measures that will contain this menace even before the directive from the National Assembly to the NCC and the CPC.
“We have resolved to set up a joint committee to investigate call masking and filing and conclude within a month, and I am very happy with the outcome of the meeting.
“What has happened today is a testimony to an important item on NCC’s 8-point agenda which is strategic collaborations and partnerships with other agencies of government”
In his remarks, the CPC director general, Babatunde Irukera, said the meeting provided an opportunity to discuss consumer protection with respect to the telecommunications industry.
“It was a very productive meeting and few key things we agreed on is that the CPC needs a good number of guidelines, directions, regulations and initiatives of the consumer affairs bureau of the NCC, with respect to addressing consumer issues.
“We are looking to concluding an existing negotiation on an MOU that will define how our relationship goes going forward, and we will open a mutual investigation into quality of consumer experiences in the telecommunications industry, to address a lot of consumer issues,” he said.
The executive commissioner of NCC’s stakeholder management, Sunday Dare, stated that the commission’s journey with the CPC started many years back with a previous MOU.
“We have been trying to review the MOU for some months and we’ve come to the final part of it, and what has happened today is to make sure we create the kind of synergy that we need to go forward to protect the consumers,” he added.
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