Nova Merchant Bank Limited has announced the adoption of a new banking solution, the Intellect Digital Core (IDC) Banking platform to boost its operations and enhance its product offerings to its customers.
The bank, which began operations last year, has embraced this solution in line with its focus of being the dominant leader in the Merchant and investment Banking sub-sector in the next few years.
Chairman of the bank, Mr. Phillips Oduoza at the weekend, explained that the adoption of the solution aligned with the bank’s goals of enhancing customer satisfaction, while scaling its services to meet their personalised and individual needs.
The new banking solution, IDC, helps banks accelerate their digital banking and channel transformation journey and comes with a digital 360 proposition with inbuilt design for both Digital Outside and Digital Inside. While the Digital Outside ensures true Omni channel and consistency of customer experience at all touch points, the Digital Inside drives operational excellence.
Oduoza said, “The selection of Intellect Digital Core (IDC) was borne out of the Bank’s philosophy of “New Thinking. New Opportunities”. We wanted a platform which would empower our clients, offer a superior customer experience and lay a robust digital foundation for the Bank. IDC is an open and flexible architecture which allows us to seamlessly integrate with other systems to offer end-to-end solutions.
“We believe this gives us a platform to build on the creativity of our employees to solve many of the problems facing our customers and serve as a genuine source of competitive advantage,” he said.
On his part, the bank’s Chief Executive Officer, Mr. Chinedu Ikwudinma, who commended the accomplishment and milestones that the bank has recorded in its few months of operations, explained that the bank embraced the new CBA in line with its plans for the future.
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