About 20 passengers of Asky Airline stranded at the Murtala Muhammed International Airport yesterday protested against the inability of the airline to fly them to their destination.
The Asky Airline with flight number KP 25 scheduled for Accra by 11:10 hours was said to have overbooked its normal capacity of passengers, disappointing those who could not get seats.
Trouble erupted when the airline officials allegedly ignored the helpless passengers as all efforts towards seeking the attention of the senior manager simply known as Bolaji failed.
A frustrated Canadian national, who is a professor and department head, Value Research Chain, Faculty of Process Energy, St John’s University, Newfoundland, Canada lamented that Asky attitude has proven that the management has no regard for customers’ businesses and feelings.
He noted that Accra was just a transit route for him, adding that the disappointment didn’t occur by accident but was planned by the operators as they knew the capacity of the aircraft and went ahead to over book it.
Also, the manager, international programmes, International University Newfoundland, Canada, MS Jinghva Nie, stated that the action was a gross violation of human right.
She said, “I regretted having something to do with Asky. Asky is a fraud. This is unexplainable and it is unacceptable. “
Another disappointed passenger, who was on transit to Dakar, a PhD scholar, Evelyn Inofomoh, vowed to take a legal action should Asky fraudulent act attract penalties if she misses her Monday presentation.
She said, “I was at the airport before 9:00 am for my boarding pass, only to be told that the flight is overbooked.”
Officials of the airline, Chris Okorafor and one Awe, tried to appeal to the passengers for calm when they took over the airlines MMIA office and insisted that solution must be proffered.
The passengers who protested at the airlines office at the MMIA were later rescheduled for Monday but they insisted on travelling yesterday in order to meet up with their appointments. After much trouble with the airline officials, the passengers were taken to other airlines to secure seats for some of them to travel.
No official statement has been made by the airline, as at the time of filing this report.
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