For adhering strictly to Quality Management System (QMS) principles in delivering top class financial and advisory services in the country, Nigeria’s Bank of Industry (BOI) has been re-certified with ISO 9001:2015 QMS-compliant by the certification agency. The re-certification provides the development finance institution with a world class platform to drive its business management tools to deliver efficient and effective business services to its customers, and is an affirmation of its vision to be the leading African DFI operating under global best practices.
To achieve this re-certification, the institution went through a painstaking and a rigorous process of reviewing, revamping and documenting its business processes which helped to achieve the initial ISO 9001:2015 QMS certification in 2017, which is the latest version in QMS; a process made possible by its executive management’s commitment and disposition towards adoption and specialization of best practices within the institution.
As a strategy-focused organization, the Bank of Industry will continue to reinvent and benchmark itself with global trends towards enhancing its service delivery profile to all its stakeholders.
It would be recalled that our managing director, Mr. Olukayode Pitan, had in 2017 pointed out that BOI’s zeal to sustain quality inspired its desire to upgrade its quality management certification from 9001:2008 versions to the latest version which is the 9001:2015. Yesterday, he said “We were able to achieve this feat through our strict adherence to the project decisions time table and the provision of regular update to management on the progress of the implementation by the management representatives of this project.”
Pitan said, “The re-certification marks the beginning of another three year QMS cycle within which we are expected to maintain and continually improve our management system. We have developed a framework to ensure that we maintain high standards and pass both the internal and external ISO audits as they take place within the cycle and beyond.”
Country director, DQS Management Systems Nigeria Limited, Mr. Lawrence Oludu, had earlier said the certification gives the bank’s stakeholders that the values of the institution has been checked by a third party that is truly independent; assurances that the processes and the methodologies engaged by BOI in doing businesses have been checked while also giving the bank the required image needed for global competition. “It shows that the institution has competent people that are ready to deliver according to their promises and a symbol of trust. He implored BOI to sustain the certification by upgrading on its services” Oludu concluded.
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