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AIICO Launches Online Customer Self-service Portal

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AIICO Insurance Plc has launched a self-service portal as well as revamped its multiple payment channels for its customers.

This initiative, according to the firm, is aimed at enhancing its clients’ experience and facilitating deeper engagement with them.

The executive director/chief operating officer of the insurance firm, Mr. Babatunde Fajemirokun, said the company is committed to listening to clients and deploying cutting-edge technology solutions to improve overall service delivery.

According to him, “We are constantly pushing the boundaries to create unique customer experience and seamless service. The self-service portal will enable customers’ access up-to-date information about their policies at their convenience, anywhere, anytime every day.”

With a visually appealing interface, he said, this hands-on and interactive self-service platform provides customers the ease of policy status checks, payments for policy renewal and account management options conveniently. With the portal, he stressed that customers can also set up recurring payments for automated renewals of their policies.

The Chief Information Officer, Mr. Olusanjo Shodimu, said the objective is to engage with customers on a more personal level which ultimately leads to a memorable experience with the company.

To achieve this, he said, AIICO has partnered with leading payment platforms such as Flutterwave and Interswitch. Premium remittance and other forms of payments can be effected via the revamped multiple payment channels comprising Point of Sales Terminals (POS), PayDirect (across various bank branches in Nigeria), QuickTeller website and the e-business portal on AIICO’s website, he stressed.



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