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NCC To Check Telecom Operators’ Sharp Practices



In its bid to eradicate sharp practices against end users, the Nigerian Communications Commission (NCC) said that it would commence prompt enforcement of “all the rights” of the telecommunications’ consumers in the country.

To achieve this, the regulatory agency has commenced massive enlightenment campaigns for the consumers across the nation’s 36 states to enable them know their rights and guard them.

The executive vice chairman of the NCC, Professor Umar Garba Danbatta, disclosed this during the 99th edition of Consumer Outreach Programme (COP) in Ilorin, Kwara State.

Represented by Mrs Felicia Onwuegbuchulam, the director, Consumer Affairs Bureau of the organisation, Danbatta said the anti corruption drives of the government of President Muhammadu Buhari must be holistic and the impact felt in the nation’s telecommunications sector.

He added, “Permit me to state here that the 1999 constitution of the Federal Republic of Nigeria (as amended) expressly provides for a number of rights, which are recognised as inalienable to every citizen of the country.

“In the same direction, the NCC, the regulator with the mandate of regulating the telecommunications industry and protecting Telecom consumers, also recognises that the rights of every Telecom Consumer must be protected.”

The event, with the theme: “Using Information and Education as Tools for Consumer Empowerment and Protection,” was one of the initiatives of the NCC to bring together Telecom Consumers in the rural areas with the network operators and the regulator (NCC) to discuss, proffer solutions to consumer-related issues and ensure consumers have value for money through effective service delivery.

Explaining the rationale behind the enlightenment campaigns, the NCC official added, “One of the fundamental rights of the telecom consumer is the right to be informed and educated. It is only through information and education that the consumers can be empowered to take the right decisions especially when their rights as consumers are trampled upon.”

In his remarks, the deputy director, Consumer Affairs Bureau of the NCC, Alhaji Ismail Adedigba, restated the commitment of the agency to eradicate all forceful subscriptions of data services from the service providers.

Adedigba added, “The NCC is embarking on continuous compliance, monitoring and enforcement activities to detect victims of call masking and investigate channels used to commit the illegality.”



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