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CAPITAL MARKET

NSE Launches X-Bot To Enhance Market Participation

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The Nigerian Stock Exchange (NSE) has announced the launch of X-Bot in enhancing market participation.

In a release sent to media, NSE said X-Bot is an artificial intelligence (AI)-powered Chatbot that responds directly and automatically to enquiries through Facebook Messenger.

According to NSE, X-Bot which is the first African securities exchange Chatbot is designed to provide market participants, especially retail investors, convenient, faster and real-time access to data and information from the Exchange.

CEO of the Exchange, Mr. Oscar Onyema, said that the introduction of X-Bot was in line with the NSE’s drive to improve market participation through greater access to market information.

He stated that “we aim for an Exchange that is easily accessible and actively matches investors’ increased thirst for information and detailed disclosure information to make sound investment decisions.

“With X-Bot, investors in our market can access on-demand market information, news and events on the activities of the Exchange and the various products and instruments that are listed and traded on it.

“The Exchange has always been at the forefront of innovation, and the launch of the X-Bot marks yet another significant milestone in our continuous adoption of new technologies with a customer-centric focus to make financial services more inclusive and to provide a superior customer experience in the access and use of capital.”

On his part, the head, Regulatory Technology (RegTech), NSE, Mr. John Adelana, stated that “customer experience is a key priority for NSE and we are deeply committed to constantly improving it.”

He added that with the launch of X-Bot, NSE becomes the first African securities exchange to launch a customer interactive machine learning chatbot, which contributes to facilitating and accelerating the process of providing information to market participants.

Adelana added that “we are particularly excited about the ability of X-Bot to learn through customers interactions and become better at providing our customers with more relevant and timelier solutions overtime.”

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