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CPC Resolved 783 Complaints In 2018

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The Consumer Protection Council (CPC), has resolved 783 complaints out of 2,773 complaints it received between January and October, 2018.

This disclosure was contained in a document  made available to newsmen by the Council in Abuja.

A breakdown from the document showed that the Council  received  247 telecommunications complaints among which 87 were resolved in the period under review.

The Council also received 364 financial services complaints from consumers in the period and resolved 162 of the complaints. The document said 1,070 complaints were received under the electricity/power sector among which the CPC resolved 135 of the complaints.

It also showed that on Electrical and Electronics category, the Council received 230 complaints and resolved 110 , while 96 complaints were received under food and beverage category with 39 of them resolved in the period.

The CPC also received 102 satellite/cables services complaints in the period under review and resolved 47.

“The CPC resolved seven out of 23 complaints received under real estate and mortgages category ; it also resolved five out of six health services complaints received in the period under review.

“It resolved 60 out of 230 aviation complaints received in ten months, and resolved six out of 25 complaints from road transport category within the period.

“On education, the Council received nine complaints and resolved four while it received 51 automobiles/heavy duty equipment complaints and resolved 19 of the complaints. “On e-commerce, 134 complaints were received with 45 resolved in the period under review, while six land/construction complaints were resolved out of 16 received within the period,’’ it stated.

Further , the Council said it received 16 land/construction complaints with six resolved within the period, while 14 rent/accommodation complaints were received and two resolved in the period under review.

The document also showed that the CPC received 16 postal/courier services complaints with two resolved in the period under review, further showing that 17 tourism /hospitality complaints were received by the agency and non was resolved within the period.

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