Abuja Electricity Distribution Company Plc (AEDC) has stated that it is averse to the practice whereby some customers would invest in transformer or other electrical materials unilaterally.
The general manager, Media and Public Relations of the Distribution Company (DisCo), Oyebode Fadipe, disclosed this on Tuesday during a telephone chat with LEADERSHIP in response to allegations by some customers that they purchase electrical materials to fix their faulty light.
“We don’t allow customers to acquire transformers and other electrical items because it is not their responsibility to do so. It’s the responsibility of AEDC to provide all those materials and we are doing so gradually but we are constrained by funds”.
“There are so many aspects to our operation, and that is just one aspect, so you cannot concentrate all your resources on just one aspect. It’s a gradual process that will eventually meet the needs of our customers in different areas. Customers’ satisfaction is AEDC’s top priority and we will certainly get there”.
The AEDC’s spokesman however, said the industry policy allows customers to also invest in the network subject to refund by the service provider which AEDC is in compliance with”.
He added that on that ground, customers who want to buy things like transformer need to apply officially and there will be a tripartite conversation involving the customer in question, the service provider, and regulator, so that they can agree on the aspect of refund”.
“In that case, the cost of the project, mode of fund, and the duration would have been taken care of. Interacting with our officials on the field is not enough; let them write officially and get approval before doing so. It is unfortunate that many of them do not follow due process, but take it up by themselves only to complain that they bought those things themselves.
According to him, if there is any staff that swindles customers or give them approval to buy such electrical materials unilaterally, it is quite unethical and against the rules and regulations of AEDC.