First City Monument Bank (FCMB) has promised to continuously offer easy-to-use products and platforms, while offering the very best customer experience, which will save its customers’ time and increase their prosperity.
This is as the bank joins the rest of the world to celebrate this year’s customer service week.
The bank’s executive management team gave this commitment ahead of activities commemorating customer service week, which will be held from October 4 to 8, 2021.
This year’s theme is “Power of Service”, which highlights the importance of customer service and of the people who serve and support customers on a daily basis.
The managing director of FCMB, Mrs. Yemisi Edun, expressed gratitude to customers of the bank for their patronage and loyalty over the years. The bank, she stressed, fully recognises the power of customers and service, adding that, “giving us the opportunity to provide you with our services is of great importance to us. We don’t take your patronage for granted, so we will continue to focus on delivering the very best products and services to meet your current and future financial needs.”
On her part, the senior vice president, and head of Service Management, Ms. Felicia Obozuwa, said the best time of the year for the bank continues to be Customer Service Week.
While every day is Customer Service Day at FCMB, she stated that the bank is always excited at the extensive opportunity to honour service excellence during the week-long celebration.
Consequently, FCMB has lined up a series of exciting activities to celebrate and reward customers and employees during this year’s Customer Service Week. They include; a 10 per cent bonus for purchase of N500 airtime and above via the bank’s *329# USSD platform, transaction free day for business account holders on the Bank’s Business app and a game tagged, “Scavenger Hunt”.
There will also be a virtual customer engagement session with the bank’s managing director. This session will allow customers to get direct information from the bank on salient issues and the opportunities available for personal and business growth.
Activities celebrating young customers are also part of the activity lined-up for the week. FCMB will deliver special gifts to children across the country who operate kiddies accounts and whose birthdays fall within the week of October 4 to 8.