By Emmanuel Mgbeahuruike, Owerri –
The Enugu Electricity Distribution Company, EEDC, says the organisation is re organising its operations and activities for effective service delivery to the South-east geo-political zone.
The head of communications of EEDC, Enugu, Emeka Eze, stated this yesterday at the company’s customers’ forum held in Owerri, the capital of Imo State.
He stressed that the company had set up a Customers Call Centre and a Feeder Management Concept in its areas of operation, which operates 24 hours, to monitor the activities of its staff and ensure efficient service delivery.
According to him, the purpose of this is to make EEDD staff more responsible and accountable in rendering services to members of the public. Eze said the EEDC customers are expected to make use of the centres, report any excesses and misconduct of the staff for proper sanction.
The Head of communications explained that metre is free for all customers and the company is updating its data on metre to translate it into a working document while calling for patience from the customers.
He said the aim of the forum was for the EEDC officials to rob minds with the customers for efficiency in power distribution.
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