The chief executive officer, 9mobile, Boye Olusanya, has restated the telecom company’s unwavering commitment to integrity and best practices as gold standards across its operations.
According to Olusanya, 9mobile will continuously review its internal control and processes to protect the business as well as the interests of other stakeholders by ensuring it checkmate fraudulent activities that can compromise its operations.
Commenting on enquiries regarding an incident in Kwara State, Olusanya affirmed the company’s zero -tolerance for unethical practices. He said management has consistently dealt with all forms of malfeasance amongst its agents and staff as part of proactive measures to stem sharp practices.
He said: “At 9mobile, we frown at indolence whilst encouraging maximum productivity, which comes with rewards. 9mobile has zero-tolerance for all forms of unethical and fraudulent activities. In the rare instance that such occurs, we come down very hard on the culprits in line with due process.’’
Commenting on the incident, Olusanya noted “this was an incident which occurred in 2016; we asked the police to investigate the activities of a Retail Advisor in one of our experience centres in Kwara State following the discovery of a fraud that was carried out via a compromise of our ‘WIN CASH’ application.
“Nine staff were initially involved but only one was found wanting; the implicated staff was handed over to the Police to conduct their investigation.” Reacting to the import on subscribers, Olusanya noted that it was an internal issue and no customer was affected in any way. 9mobile’s primary focus remains superior customer experience, as such we ensure effective security features on all applications and go the extra mile in ensuring safety and security at all times,” he said.
Amidst the ongoing acquisition process, 9mobile has continued to delight its subscribers with innovative and pocket-friendly packages. Most recently, 9mobile was rated as Nigeria’s No. 1 Mobile Network Operator with clearest voice quality and overall best telco by P3 Communications, the largest European and international leader in mobile telecoms benchmarking.
All rights reserved. This material, and other digital content on this website, may not be reproduced, published, broadcast, rewritten or redistributed in whole or in part without prior express written permission from LEADERSHIP Nigeria Newspapers. Contact: [email protected]
NEWS20 hours ago
11 APC Aspirants Jostle For Governorship, 7 For Senate In Nasarawa
OPINION20 hours ago
The Multiple ‘Sins’ Of Governor Yari
POLITICS24 hours ago
APC Queries BoT Member For Attending PDP Rally
OPINION23 hours ago
2019: Tambuwal Hanging Tough
NEWS7 hours ago
Osun Rerun: Saraki Visits Omisore, Seeks Support For PDP
BASKETBALL10 hours ago
FIBA Women’s World Cup: D’Tigress Stun Turkey To Make Basketball History
NEWS24 hours ago
PDP NASS Aspirants Protest Imposition In Ekiti
POLITICS12 hours ago
2019: My Aspiration More Than Bailing Nnamdi Kanu – Senatorial Aspirant