The Consumers Protection Council (CPC) yesterday, said it has set up a special channel to check Multichoice Nigeria Limited as more customers allege the DSTV owner is implementing new tariffs despite a court restriction.
In a statement made available by the council’s director general, Babatunde Irukera, the CPC recalled that Justice Nnamdi Dimgba of the Federal High Court sitting in Abuja, had on August 20, in the case of Federal Republic of Nigeria and MultiChoice Nigeria Limited: Case No. FHC/ABJ/CS/894, entered an order restraining Multichoice by itself, agents, or representatives and whosoever described, from continuing any increased subscription rate or prices, pending the determination of an application before the court.
It was also reported that the satellite service provider, DSTV, has continued to implement its new bouquet rates despite court order restraining the action.
NAN quoted an official of DSTV, who declined to give his name because they had been asked by the company not to speak on the issue, confirmed on Friday that subscribers still pay the increased rates.
“The case is being reviewed at the moment and there are some information that I cannot disclose. But as it is, for all of the DSTV subscriptions, the price still remains at its increased rate price list. I do not have any information as to how long it will take to review the prices but the case is being reviewed in the court with the business and legal experts,” the official said.
In July, MultiChoice raised the subscription rate for the DSTV premium package from N14, 700 to N15, 800, compact plus from N9, 900 to N10, 650, compact from N6, 300 to N6, 800.
The family package went from N3, 800 to N4, 000, and access from N1, 900 to N2, 000. All the increase was implemented from August 1.
The CPC, in its statement said, in view of the continuing and increasing complaints that consumers are unsuccessful in renewing subscription in compliance with the order of the court, even after service of the order upon Multichoice, the council is setting up a special channel for receiving complaints for this purpose.
The council then asked that consumers who have or are experiencing any challenge should send an email to email@example.com, stating relevant information, including smart card number, name, telephone number, date and time of failed attempt to pay, supporting same with relevant evidence such as a screenshot or document (where necessary).
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