A Pension Fund Administrator (PFA), Premium Pension Limited (PPL) has deployed a platform to interact with its numerous customers who are pension contributions, on challenges they are facing while the PFA proffers solutions to the hiccups.
Known as Premium Interactive Member Assistant (PRIMA), it is now available on WhatsApp, Telegram and various social media platforms, even as the PRIMA enhancement provides a platform for seamless engagement on all pension related matters as well as empowers customers to efficiently carryout many pensions related tasks without relying on personnel of the PFA.
PRIMA gives members real time Premium experience from their mobile phones as they would be able to enrol by simply adding the company’s verified WhatsApp mobile number 09111111166, agree to the legal terms of use and then initiate a conversation on their mobile devices.
The platform can now be used to check Retirement Savings Account (RSA) balances, request statement of accounts, get welcome certificate, check data recapture status, request letters to select embassies, open RSA account among others, while the new initiative provides convenience for members to interact and transact on a 24-hour basis.
Commenting on the development, the managing director/CEO of Premium Pension Limited(PPL), Mr. Umar Sanda Mairami, said: “The launch of PRIMA is driven by our never-ending desire to meet the aspirations of or present and future customers who are increasingly embracing technology to position themselves for lesser visits to our brick-and-mortar outlets. PRIMA provides an additional secured channel of communication with our members to deepen seamless interaction and provide premium experience.”
Saying that the company has already raised the bar in the pension industry with its multi-channel mobile app, which gives full access to customers of the firm using state-of-the-art technology, he added that, with the recent introduction of PRIMA, the company remains a clear leader in the digital space with alternative channels to ensure convenience.
Premium Pension, he stated, has always been at the forefront of pension administration in Nigeria, and the company has remained committed to providing innovative solutions that meet the evolving needs of its members.
The company prides itself as being a pacesetter in the pension industry, in several performance metrics. Premium Pension Limited is a licensed Pension Fund Administrator, which started operations in the year 2005.
