The Abuja Electricity Distribution Company (AEDC) has set a deadline of July 31, 2024 for customers to complete the TID rollover process for their prepaid meters.
The TID rollover is necessary to ensure that meters can continue to accept new energy tokens and function properly after this date.
Acting managing director/chief executive officer, Victor Ojelabi, who made this known said that though the global termination for the TID rollover is 30th November 2024, AEDC’s target is to ensure all customers are rolled over by July 31, 2024.
“We have launched the Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters. This initiative is crucial for accurate billing and updating the meter software security,” Ojelabi said.
The MD also revealed that the company has unveiled a series of strategic initiatives aimed at transforming its operations and delivering superior service to its customers.
According to him, AEDC is taking a strong stance against energy theft through increased vigilance and “night raids” to identify and address illegal connections.
Other initiatives, Ojelabi said include clearing outstanding bills to optimise service delivery and ensure operational efficiency; Facilitating the distribution of meters to unmetered customers as part of the federal government’s Mass Metering initiative; Operationalising vending platforms for convenient token purchases through various channels; Strengthening the customer experience department for timely responses to inquiries and complaints as well as digitalising internal processes, including the implementation of an Enterprise Resource Planning (ERP) system, to improve employee turnaround time and operational efficiency.
He also said the utility company is fostering a collaborative relationship with media partners for transparent and accurate communication with customers.
He noted further that the new leadership team led by his humble self is poised to drive the organisation to new heights of operational excellence and customer satisfaction.
According to him, “We are proud to introduce the following executives who are dedicated to achieving our goals, who include Engr. Okwuokenye Chijioke – Chief Operating Officer (COO), Babajide Ibironke – Chief Finance Officer (CFO), Godfrey Aba – Chief Technical Officer (CTO), Iguwo Ukwu – Company Secretary and Head Legal, Uche Anyalewechi – Chief Information Officer (CIO), Irene Nwankwo – Chief Internal Auditor and Engr. Canice Emeka – Chief Business Officer, APO Zone.
Other members of the team according to Ojelabi are Leticia Ejindu – Chief Business Officer, Garki Zone, Olumide Jerome – Chief Business Officer, Wuse Zone, Engr. Adeyemi Jonathan – Chief Business Officer, Outer Region (Kogi, Nasarawa, and Niger), Adefisayo Akinsanya – Head, Marketing and Corporate Communications, Ibem Idika – Human Resources and Administration, Kenechukwu Ofili – Head Customer Experience Strategic Intent and Operational Effectiveness.
He said, “At AEDC, we are prioritising the clearance of outstanding bills to optimise service delivery and ensure operational efficiency.
“This strategic move is designed to enhance our financial health, enabling us to provide more robust and reliable electricity distribution services.
“We appeal to all our valued customers with outstanding bills to settle them promptly. This is crucial in maintaining uninterrupted service delivery and ensuring that we provide reliable electricity to every household and business in our service areas.’
AEDC’s commitment to its customers remains unwavering, and these initiatives are expected to bring about significant improvements in service delivery across its service areas in the FCT, Niger, Nasarawa, and Kogi states.
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