‘Digital Growth, Sustainability, Collaboration Lead Keystone Bank’s 2025 Strategy’

Lady Ada Chukwudozie, Chairman of Keystone Bank and the Manufacturers Association of Nigeria (MAN) for Anambra, Enugu, and Ebonyi Zone, has outlined the bank’s achievements and vision for the future.

She thanked stakeholders for their contributions to Keystone Bank’s successful year at the Annual End-of-Year Dinner, “Celebrating Partnerships,” in Lagos.

“Your dedication, hard work, and commitment have played a crucial role in transforming our Bank into a dynamic and forward-thinking institution,” Chukwudozie said.

She highlighted the importance of partnerships in driving growth and innovation across the bank’s operations.

Reflecting on 2024, Chukwudozie noted significant accomplishments in digital transformation, market expansion, sustainability, and human capital development, saying, “We have navigated many challenges and seized countless opportunities, enhancing our reputation as a customer-focused institution”.

While stressing that the bank has scored some milestones through its digital transformation, Lady Chukwudozie said, “The bank currently ranks very high in digital channels experience according to the KPMG Banking Industry Customer Experience Survey (BICX) 2023 across digital channels (USSD—1st, Mobile App 3rd, Internet 2nd, ATM 2nd).”

She said, “Keystone Bank ranked in the in the top three for customer journey phases: account opening, transacting, product purchase, complaints resolution, and relationship management. I believe the Bank can leverage its digital appeal to attract customers and investors and attain optimal commercial success as we journey into a new fiscal year.”

“Looking ahead, the bank plans to prioritise expanding its digital offerings, sustainable finance, and strengthening partnerships.

“The world around us is changing rapidly. As a bank, we must remain agile and adaptive to evolving market dynamics,” Chukwudozie stated.

She commended the resilience and dedication of Keystone Bank’s staff, describing them as the “lifeblood of the institution.”

“Your passion and drive are indispensable. Together, we will achieve even greater success,” she added.

Addressing customers, she expressed appreciation for their trust and loyalty and promised continued improvement in financial solutions. Chukwudozie also acknowledged the executive leadership and board members for their vision and guidance.

As the evening celebrated the year’s achievements, Chukwudozie urged attendees to look forward to a brighter future, saying, “Together, through continued partnership and collaboration, we will build a more prosperous future for all.”

“We grow together! Enjoy the evening, and may the coming year bring greater accomplishments,” she stated.

The event was attended by the Governor of Lagos State, Jide Sanwolu; his Zamfara State counterpart, Dauda Lawal; Benue Deputy Governor Sam Ode; Labour Party Presidential Candidate Mr Peter Obi; former Governor of Sokoto State, Senator Aminu Tambuwal; president of MAN, Otunba Francis Meshioye; and former Minister of Interior Capt. Emmanuel Iheanacho.

Other dignitaries include the Emir of Zazzau, Ahmed Nuhu Bamalli CFR; the Traditional Ruler of Ezinifite, Igwe Bob Eze; the publishers of Champion Newspaper, Mr & Mrs Uche Iheakanwa; Prince Chris Igwe; Chef Chidi Anyaegbu of Chisco Motors; Chief Martin Agbaso Ochudo of Igbo land; Elder & Barr; Mrs Ngozi Ekeoma; Mahmud Tukur; Nkiru Anumudu; Mrs Uredi; and Captains of Industries, amongst others.