IT Horizons, an indigenous IT solutions provider, in strategic partnership with Cisco highlighted the evolving role of technology in shaping digital experiences and driving enterprise transformation.
Both organisations hosted a high-level business roundtable in Lagos, bringing together top CIOs, CTOs, and IT leaders from diverse industries under the theme, ‘Redefining Customer Experience: A New Lens on the Digital Journey’.
A key highlight of the event was Cisco ThousandEyes, a powerful digital monitoring platform that provides end-to-end visibility across cloud and internet ecosystems. The platform enables businesses to proactively monitor, troubleshoot, and optimize user experiences across their digital infrastructure—whether on-premises, in the cloud, or in hybrid environments.
Speaking at the event, managing director/CEO of IT Horizons, Olusegun Dada, emphasised the growing importance of customer-centric IT infrastructure.
He stated that “in today’s digital economy, customer experience has become the ultimate differentiator. It is no longer a support function; it is the core of business value creation. With solutions like Cisco ThousandEyes, we empower our clients to see and understand their entire digital ecosystem in real time.
This visibility enables smarter decisions, proactive resolutions, and ultimately, more satisfied customers.”
The technical consulting engineer, Cisco, Chukwudi Theodore said that “ThousandEyes delivers unparalleled visibility across internet, cloud, and SaaS environments, empowering IT teams to detect, diagnose, and resolve issues before they impact users.
“With its advanced monitoring, automation, and analytics capabilities, organizations can shift from reactive troubleshooting to proactive experience management. Through our collaboration with IT Horizons, we are enabling Nigerian enterprises to embrace secure, scalable, and intelligent technologies that accelerate innovation and build digital trust.”
Technical sales manager at IT Horizons, Barry Awure added that “digital transformation is not just about adopting new technologies, itis about enabling visibility, control, and agility at every touchpoint.
“Cisco ThousandEyes empowers our clients to proactively detect and resolve issues before they impact performance. This foresight ensures operational continuity, seamless user experiences, and positions businesses to stay ahead in today’s complex digital terrain.”
IT Horizons is a leading technology company committed to empowering organizations in their pursuit of technological excellence. Leveraging a robust network of world-class Original Equipment Manufacturers (OEMs), IT Horizons offers a wide range of cutting-edge technology solutions. These encompass Networking, Security, Compute, Collaboration, and Productivity, including Microsoft products. The company focuses on enhancing efficiency, addressing complex business challenges, and boosting overall productivity.
