The National Identity Management Commission (NIMC) has formally adopted WorkflowPro as its official platform for the digital submission and management of correspondence.
The Commission said the move signals its full transition to a paperless operating environment, aimed at strengthening governance, improving administrative efficiency and standardising records management in line with approved public sector reforms.
The initiative is in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda and the federal government’s drive to institutionalise a paperless public service.
According to the Commission, the WorkflowPro provides a secure, structured and traceable system for handling both internal and external communications, thereby enhancing accountability and operational transparency across the organisation.
“Under the new framework, all external correspondence to NIMC will be processed electronically through WorkflowPro,” the Commission stated.
While the system allows for end-to-end tracking of submissions, faster internal routing and response timelines, as well as secure electronic archiving of official records.
It explained that the digital approach eliminates the risks associated with manual handling of documents, while reinforcing compliance with established information management standards.
The Commission noted that the deployment of WorkflowPro is consistent with the Federal Government’s Enterprise Content Management (ECM) policy, which mandates the digitisation of official records and the elimination of physical file movements across all Ministries, Departments and Agencies (MDAs).
Accordingly, NIMC directed that all external correspondence addressed to the Commission must now be submitted through the WorkflowPro platform, accessible via its official portal.
Meanwhile, to ensure a smooth transition, the Commission has approved a 30-day adjustment period from the date of the announcement, during which stakeholders are expected to familiarise themselves with the new process.
Similarly, it warned that at the expiration of the transition window, the Commission would discontinue the acceptance of manually submitted letters and paper-based correspondence.
NIMC disclosed that WorkflowPro was developed by its in-house technical team under the directive of its Director-General/Chief Executive Officer, Abisoye Coker-Odusote
Consequently, the platform forms part of a broader institutional reform agenda aimed at strengthening the security of official communications, reducing administrative delays and entrenching digital governance within the public service.
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