Visa has unveiled six new and enhanced dispute resolution tools using AI and proprietary technology to help merchants, issuers, and acquirers reduce fraud-related losses and administrative costs.
Disputes remain one of the most persistent friction points in commerce, driving, rising costs for merchants and financial institutions while simultaneously leaving consumers frustrated and confused. In 2025, Visa processed 106 million disputes globally, a 35 per cent increase since 2019.
Visa stated that the Visa Dispute Resolution Network streamlines pre-dispute handling so merchants can resolve potential disputes before they escalate, accelerating resolution, reducing operational burden.
The vice president/cluster head, Visa West Africa, Andrew Uaboi said, “disputes put strain on every part of the payments ecosystem, frustrating consumers, while driving cost and complexity for merchants and financial institutions.”
He noted that “when outdated technology cannot keep pace, fraud goes undetected. Our expanded suite of dispute services gives clients the visibility they need to focus on what matters most: serving customers, launching new products and growing their businesses.”
Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.
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