9mobile Apologises To Users Over Service Disruption

The management of 9mobile has apologised to Nigerians over the recent service disruption experienced in parts of the country, while attributing the disruption to multiple fiber cuts and damages to its network infrastructure in some parts of the country.

Recall that social media was awash with complaints by 9mobile’s customers over a prolonged network outage that is keeping them from making or receiving calls.

The telecoms operators experienced network downtime, a few hours after the announcement that the mobile network provider has been acquired by LH Telecommunication Limited, a new investor, with the intention of transforming it.

According to its customers, the network outage that started on Saturday persisted until Wednesday.

In its response, 9mobile, in a press statement, made available to LEADERSHIP said, “As a business, we understand the frustration and inconvenience that this disruption has caused to connectivity and communication for our customers. We feel your pain and know what the disruption means for you.

“As a business, we do not take your brand loyalty for granted. You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us.”

The management disclosed that it has set up a Virtual Situation Room between management and the technical team to enable them to take situation reports from different locations realtime in a hands-on approach to ensure complete service restoration to our esteemed customers.

It however noted that service has been restored to most areas, while assuring that technical teams are working round the clock to ensure outstanding issues are swiftly resolved and the quality of service sustained.

“We appreciate your patience and understanding during this challenging time, and we remain committed to delivering the high-quality service that you desire and deserve from 9mobile. Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership,” it added.