First Bank of Nigeria Limited has said, its recently commissioned Digital Xperience Centre in Banana Island, Ikoyi, Lagos, was to enhance and provide superior banking services to its customers within the neighbourhood.
According to the bank, it aims to cater to the growing and evolving needs of consumers and the banking public, enabling customers to navigate the digital landscape with confidence, adding that this aligns with the bank’s commitment to delivering exceptional customer experiences and staying at the forefront of financial innovation.
Expressing his delight at the initiative, the CEO of FirstBank, Adesola Adeduntan, said he was very excited and happy that “we were commissioning our Digital Xperience Centre. This would be the fourth Xperience centre in the country, but the second in Lagos, as we have opened one at Victoria Island, Abuja and University of Ibadan (UI).
“For us at Firstbank, it is about being woven into the fabric of the society where we operate, being an integral part of that society. In the last 10 years, FirstBank has developed a very strong, mutually beneficial relationship with its stakeholders and customers, and let me assure you that the relationship will continue.
It is a relationship that we cherish and continue to invest in.”
The CEO explained that the platform is a world-class digital experience centre where residents and even non-residents who have access to this highly prestigious estate will have the opportunity to carry out their banking transactions without any human intervention.
“Whether it is to do a transfer or issue cards, be it a Mastercard or Verve card, or whatever they want to do, it can be done without any human intervention. We believe this complements the high-quality estate and that it will allow the high-net-worth individuals who are residents of this estate to also have access to world-class banking services. We are excited about what we can achieve together, and we believe this is just the start of another round of very strong and mutually beneficial relationships,” he said.
Adeduntan, while congratulating colleagues who have made this happen, said: “The work we do is what has repositioned and will continue to reposition the franchise.
The franchise is not where it was six, seven, or eight years ago.
“Today, everybody speaks about our brand; everybody speaks about how we have leveraged technology and digital to move our service to the next level. So, the reward for hard work is more work. But more work in a rewarding environment is what I’m committing to all of you. “
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