The group managing director/chief executive officer, United Bank for Africa (UBA) Plc, Oliver Alawuba, has said, the bank’s consistent investment in strengthening its digital channels have been paying off as UBA is well-positioned to meet the growing demand of its customers across Africa and beyond.
Alawuba said this during the visit of the bank’s new executives to the Nigerian Exchange Limited’s in Lagos. This follows the release of its half-year 2022 financial results to the investing public.
Speaking on UBA’s driving factor over the past few years, he said: “we have invested so much in digital banking. We have great digital banking capabilities and we also have a growing customer base. Today we have over 30 million customers across various platforms and these customers are transacting. 90 per cent of our transactions are done digitally and we are looking at 95 per cent shortly.
“This has been helping us to ensure that we manage our cost of operations and to deliver excellent customer service to our customers overtime.”
On plans and strategy for the remaining half of the year, Alawuba said: “as it stands, UBA can lead in Nigeria and in Africa, and we the new management are here to ensure that UBA takes the leadership position in every country we operate in. We will continue to focus on the customer.
“We are committed to our Customer 1st philosophy. The customer determines what we do at every point in time and we will ensure that we do all it takes to satisfy them optimally.”
He also informed the Stock Exchange of UBA’s willingness to partner with the NGX to achieve its goals of unifying Africa, adding that, “we are United Bank for Africa, Africa’s global bank and I believe that we can do a lot together especially with our common interest in Africa. The other African countries look to Nigeria to play a significant role and for us at UBA, our vision and mission is intertwined with Africa.
“And so as a bank, We can do a lot together with the NGX in the area of making sure that millennials and GenZ can key into the opportunities we have. we have digital banking platforms that we can make use of and we believe that in the next two to three years, there will be a lot of value that we will create for our shareholders and we know that this message will get to the trading floor and our shareholders to make them know that UBA is repositioning to help achieve their goals. “
UBA recently announced its audited financial results for the half year ended June 30, 2022, recording double-digit growth across key income lines. The Bank delivered a 12.6 per cent appreciation in profit before tax to N85.7 billion, up from N76.2 billion recorded in the same period of 2021.
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