PalmPay Strengthens Customer Support With New Centre

PalmPay has expanded its commitment to customer engagement and support. as it launched its experience center in Lagos.

The grand launch event, held at the newly inaugurated office, featured a guided tour of the facility along with goodwill messages from partners and customers.

Located in Opebi, Ikeja, the new PalmPay office will provide a dedicated space for real-time customer assistance. The center will serve as a hub for seamless issue resolution, product education, and swift customer service.

According to PalmPay, customers can already access PalmPay’s customer service through multiple support channels including live chat within the app, phone calls, social media and email. With the introduction of the experience center, he said, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalised support.

“At PalmPay, our customers are at the core of everything we do.

our experience center reflects our commitment to deliver more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings,” said the managing director at PalmPay, Chika Nwosu.

PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. This recognition further reinforces PalmPay’s position as a leader in the fintech industry.

PalmPay said it remains committed to fostering financial inclusion by ensuring its users enjoy secure, fast, and convenient financial services. The launch of the office is a step towards strengthening customer relationships and driving digital adoption across Nigeria.