The Benin Electricity Distribution Company (BEDC) has given out free 100 electricity meters to customers who came with estimated billing complaints to its office in Edo, Delta, Ondo and Ekiti states, after it flagged off the customers service week with a view to resolving all customers complaints in the states.
The managing director and chief executive officer, Dr. Henry Ajagbawa, said during the flag off that the customer service week was a global event geared towards recognising the importance of customers in any trading activity.
Represented by the company’s head, human capital management, Dr. Obinna Obi, Ajagbawa said the event was also geared towards knowing the demands of customers for better service delivery.
“We appreciate your feedbacks, they are actually one of the few things we discuss over there at the headquarters. We recognize the good value you have given to us to ensure that we respond by giving you desirable quality service at all times. I encourage you all to be patient as we would have all the complaints sorted out today,” he said.
In her welcome address, the head, customer service department, Mrs Imoghome Umakhihe, said the company had commenced the distribution of meters under the Meter Asset Provider(MAP).
Umakhihe noted that under MAP, customers would have to visit the BEDC website to register and pay after which they would be metered within 10 days.
“Before now, we were in the National Mass Metering Programme (NMMP) of the federal government. We have finished the phase zero and we are in the process of starting phase one.
“However, customers who cannot wait for the phase one of NMMP are encouraged to key into MAP which is currently on. Today, we are celebrating the services of our staff and appreciating our customers because they are key to everything we do here We would be taking complaints from our customers today and resolving them on the spot,” she said.
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