Airtel Expands Digital Ecosystem With In-App Shopping Platform

Airtel Nigeria has taken a significant leap in its digital transformation journey by integrating a full-fledged shopping platform into its My Airtel App.

The latest update introduces an eShop feature that enables users to access a wide array of retail products directly from the app, marking a major expansion of the telco’s digital ecosystem.

With this integration, My Airtel App moves beyond its traditional functions of airtime top-up, data purchases, and account management. It now serves as a one-stop destination where subscribers can shop for a variety of goods, including Airtel-branded devices like Home Broadband (HBB) kits, as well as everyday consumer items such as electronics, home appliances, fashion accessories, and beauty products.

Speaking on the new feature, director of marketing at Airtel Nigeria, Ismail Adeshina, in a press statement, emphasized the brand’s ongoing focus on innovation and customer-centricity.

“At Airtel, we understand that today’s customers value convenience above all else. This update is part of our broader mission to simplify digital experiences and make everyday transactions easier and faster. By integrating the eShop directly into the My Airtel App, we’re eliminating unnecessary steps and giving users the freedom to do more within a single platform,” he said.

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The update enhances the app’s functionality by allowing customers to access the eShop directly from the home screen, eliminating the need for external redirection to web browsers or third-party platforms.

“We are moving beyond basic connectivity towards building a digital ecosystem that supports the lifestyle needs of our customers. Whether it’s purchasing a device, recharging, or shopping for everyday items, we’re putting more power and choice in the hands of our users,” Adeshina added.

The My Airtel App continues to serve as a key platform for Airtel subscribers, offering self-service options, quick access to bundles, account management tools, and now, a more robust digital shopping channel.