KEDCO Launches ATM-enabled Self-Service Kiosks To Ease Electricity Payment

The Kano Electricity Distribution Company (KEDCO) has unveiled an ATM-enabled self-service electricity payment kiosk in collaboration with FUCIL Datatech Limited, in a move aimed at improving customer convenience and advancing its digital transformation agenda.

At the inauguration on Friday, the Managing Director/Chief Executive Officer of Kano Electricity Distribution Company, Abubakar Shuaibu-Jimeta, said the initiative represented another landmark in the company’s customer-first philosophy.

“Whatever it is that we do, customers come first. Once you have happy customers, it becomes easier for the business to grow and flow seamlessly,” he said.

Shuaibu-Jimeta explained that the deployment of the kiosks was in line with KEDCO’s drive to digitise its operations and make electricity payments simpler and more efficient.

“Every strategy or partnership we enter into, the first question we ask is: how does this affect the customer? How effective will it be? How happy will it make the customer? Once we achieve that, other things fall into place,” he added.

He disclosed that the kiosks would be rolled out across the company’s franchise states to ensure seamless vending and payment services for customers.

The managing director further reiterated KEDCO’s willingness to embrace partnerships and collaborations that enhance service delivery and help position the company as a world-class electricity distribution firm.

“We have the team and the capacity to deliver on that vision. We will continue to progress day after day, month after month, year after year,” he said.

Also speaking at the event, the Managing Director of FUCIL Datatech Limited, Chioma Iwuagwu, said the technology was designed to provide secure, scalable and innovative digital solutions that improve operational efficiency and customer experience.

According to her, the kiosk allows customers to pay electricity bills securely, generate tokens instantly, manage their accounts and access other essential services.

“This initiative reduces congestion, minimises human interference in financial transactions, shortens turnaround time and strengthens revenue assurance mechanisms,” she said.

Iwuagwu praised KEDCO’s management for its progressive outlook and dedication to digital transformation, noting that electricity remains vital to economic growth, social development and national security.

On his part, KEDCO’s Chief Finance Officer, Alkasim Uthman, said the project was tailored to enhance customer experience while deepening trust.

“Service is not defined by what we generate; it is defined by what the customer experiences. This self-service machine is about removing friction, giving customers control and respecting their time,” he said.

He added that the digital platform promotes transparency, as all transactions are properly recorded and traceable, thereby improving revenue assurance.

Uthman further stated that the initiative offers a scalable model that can be expanded to markets, commercial centres and other high-traffic locations within KEDCO’s operational area.

The launch, he noted, underscored KEDCO’s sustained commitment to digital transformation, improved service efficiency and 24-hour convenience for its customers.