Arewa Group Hails JAMB For Resolving 50,370 Complaints In 3 Months

A group, Arewa Think Tank, has commended the Registrar of the Joint Admissions and Matriculation Board (JAMB), Professor Segun Aina, for resolving 50,370 out of 52,517 complaints received through the board’s customer service channels within his first three months in office.

The Convener of the group, Muhammad Alhaji Yakubu, in a statement, described the development as a demonstration of responsive leadership and improved administrative efficiency.

Yakubu also applauded the Registrar for clearing more than 5,000 outstanding complaints within his first five days in office, noting that many candidates had faced difficulties relating to admission record discrepancies, National Identification Number (NIN) issues and other administrative challenges.

He said the resolution of thousands of complaints within a short period demonstrated that public institutions could become more accessible and accountable through effective leadership and improved service delivery.

Yakubu also commended the Registrar’s efforts to strengthen JAMB’s digital service delivery and technological infrastructure, expressing optimism that the proposed reforms ahead of the 2027 Unified Tertiary Matriculation Examination (UTME) would improve candidates’ experiences.

He said the proposed reforms, particularly those aimed at reducing examination-related difficulties and strengthening the credibility of assessments, would help improve Nigeria’s education sector.

According to him, Nigeria’s education system must equip young people with the knowledge and practical skills required to compete in an increasingly changing global economy.

Yakubu, however, stressed the need to ensure that candidates from rural communities and disadvantaged backgrounds were not excluded from the board’s digital transformation efforts.

He also urged the Registrar to sustain collaboration with tertiary institutions, regulatory agencies, professional associations, Computer-Based Test (CBT) centre operators, security agencies and the media to strengthen the credibility and efficiency of the admission and examination system.