AXA Mansard Promises Quality Healthcare To Customers

AXA Mansard Health has expressed its commitment to quality healthcare for its over a million customers across Nigeria.

The chief executive officer of the company, Tope Adeniyi, disclosed this during the company’s South-West Provider Forum in Ibadan.

According to Adeniyi, the forum is part of AXA Mansard Health’s ongoing initiative to work with its providers; its customers across Nigeria can enjoy quality, affordablele and accessible healthcare.
He noted that AXA Mansard Health is care deeply about its customers, so the forum is an opportunity to engage with its providers to jointly chat the best ways to ensure that AXA customers receive the best healthcare services.

“For us at AXA Mansard Health, its about the customer first.

It’s not just a core value, it’s the mantra that guides everything we do from innovation to process improvement, product development and even our CSR initiatives. We are a company built on protecting what matters to our customers. But in all of these, we know that its over providers that complete this value-chain of superior customer service.

“The hospitals, the clinics, the laps, and so on. That’s how our customers experience us. So we are here today to consolidate on the partnership, so our customers can always get the best,” he added.
Stating that customers are always first, and they are followed by its providers, he added that, “we are convinced that if we keep this model, we will remain the brand to beat in Nigeria. Our wider plan is to touch all corners of Nigeria and bring premium healthcare services to every Nigerian because they deserve it. These forums are crucial in building strong partnerships with our providers, which ultimately lead to better healthcare outcomes for our customers.”

The Forum, which has been held previously in various cities including Lagos, Port Harcourt, Sokoto, Maiduguri, Ibadan, and Abuja over the last four months, he said, underscores AXA Mansard Health’s commitment to bridging the healthcare gap and ensuring that premium healthcare services are accessible to all Nigerians, not just those in major cities.

This nationwide reach, he pointed out, ensures that the benefits of these engagements are felt across the country, fostering collaboration and sharing best practices needed to address the unique healthcare challenges faced by different parts of Nigeria.

Nigeria faces significant healthcare challenges, with only about 4.08% of its GDP spent on healthcare. The country has a doctor-to-patient ratio of approximately 1 to 10,000, far below the World Health Organization’s recommendation of 1 to 600. With healthcare access unevenly distributed across the country and rural areas experiencing higher out-of-pocket expenses for healthcare compared to urban zones, there is an urgent need for initiatives like the Providers Forum to improve healthcare delivery for all Nigerians.

Therefore, AXA Mansard Health said, it is committed to enhancing its products and services through these forums while also working on improving the overall healthcare experience for its customers as the company plans to hold future forums in the South East region in the coming months, further demonstrating its dedication to ensuring quality healthcare is accessible to all.

“As we progress further into 2025, the insights and feedback gathered from these forums will play a pivotal role in shaping our company’s strategies to enhance customer experience and ensure that quality healthcare is accessible to all Nigerians” Adeniyi concluded.