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Bolt Engages Riders, Policymakers On Safer Urban Mobility

by Royal Ibeh
2 months ago
in Business
Bolt
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Bolt, one of Africa’s leading ride-hailing platforms, has engaged a broad coalition of stakeholders, including riders, government officials, law enforcement agencies, and civil society groups, in an effort to ensure urban mobility safety.

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This is even as it has organised its first-ever Public Safety Summit in Lagos, on Wednesday, which serves as a dynamic forum for collaborative dialogue on how to strengthen safety, accountability, and trust in Nigeria’s growing ride-hailing sector.

The general manager, Bolt Nigeria, Osi Oguah, said the summit reflected Bolt’s core belief that safety must be a shared responsibility.

“Bolt, safety is not just a feature, it is fundamental to the service we provide. We are consistently investing in tools and partnerships that prioritize the well-being of our users.

The Public Safety Summit represents a major step forward in how we engage with our riders. It will be a rider-first platform to listen, learn, and collaborate on new ways to make our services even safer and more responsive,” Oguah added.

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The event highlighted Bolt’s ongoing investments in technology, driver education, and platform integrity, while providing a unique platform for open dialogue with riders on safety expectations and shared responsibilities in urban mobility.

 

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Bolt, in its recent progress in key safety metrics, revealed that it recorded a 42 percent reduction in offline trips in the last 3 months, indicating greater usage of in-app safety tools. In addition, there was a 298 percent increase in the use of the Trusted Contacts feature, which grew from 7,839 users in January to 31,216 in June. The Pick-Up Code feature also gained traction, with 5,568 riders in Nigeria enabling it.

 

The Summit convened a diverse audience, including public safety experts, policymakers, and everyday platform users, to co-develop ideas and explore long-term strategies for ride-hailing security and accountability.

 

Bolt emphasised that the summit marked a new chapter in community-driven innovation, with a focus on transparency, safety education, and continuous dialogue with users. The initiative also aligns with Bolt’s broader vision to elevate safety standards in Africa’s ride-hailing sector.


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