Bolt Introduces New Safety Feature On App

Bolt, Africa’s on-demand mobility platform, has introduced an audio recording of trip to its in-app safety toolkit.

This feature empowers both drivers and riders to initiate an audio recording of their trip within the Bolt app, offering a solution in situations where they may feel uncomfortable during the ride.

The recorded audio can be easily reported to Bolt’s Customer Support team, facilitating swift and efficient handling of safety-related concerns. This initiative is a testament to Bolt’s commitment to continually enhance the safety measures available on its platform.

To utilise the audio trip recording feature, users can activate it exclusively while their Bolt ride is in progress. When shared as an attachment in a safety case raised with customer support, Bolt gains access to the recorded audio. The initial launch and testing of this feature will be limited to specific cities in South Africa and Nigeria, requiring users to have the most recent version of the Bolt app installed to access it.

Country manager at Bolt, Yahaya Mohammed, in a press statement, made available to LEADERSHIP, averred that, this feature adds to Bolt’s comprehensive suite of existing safety features for riders and drivers, further strengthening the company’s in-app safety toolkit.

“By continually investing in safety upgrades, Bolt aims to provide a secure and reliable transportation experience for all. At Bolt, safety is our top priority and the audio trip recording feature is the newest addition to our in-app safety toolkit for drivers and riders to use if they are ever feeling uncomfortable during a ride. It’s part of our ongoing investment in safety through new products, features, and our dedicated in-house specially trained safety team, to ensure that we can continue to improve the safety ecosystem of the Bolt app, offering drivers and riders a high quality ride-hailing experience,” the country manager further explained.

Recent rider safety features include; identity verification for drivers during registration and on an ongoing basis, trip sharing for real-time location sharing with friends and family, and the SOS emergency assist button to help riders quickly and discreetly alert emergency services or private security partners.