FCCPC Seals Real Estate Firms In Abuja Over Unresolved Customer Complaints

The Federal Competition and Consumer Protection Commission (FCCPC) has sealed the offices of two estate development companies in the Federal Capital Territory (FCT) over non-compliance with regulatory directives relating to unresolved consumer complaints.

The affected firms are Ochacho Group Worldwide, owners of Ochacho Real Homes, and Ti’Bilon Construction, a real estate and facility management company.

Sealing the offices in Abuja on Thursday, the FCCPC Deputy Director of Surveillance and Investigations Department, Mr. Marvin Nadah, said the action followed the companies’ failure to comply with the Commission’s compliance orders.

According to him, the Commission had earlier directed the firms to provide redress to consumers who complained about failed transactions, including non-delivery of properties after payment and failure to issue refunds where applicable.

“For one of the companies, the consumers paid for properties that were not delivered,” Nadah said.

He added that in another case, after reviewing the matter, the Commission ordered a refund to affected consumers, but the directive was not complied with.

“I will say this is a continuation of the Commission’s effort at stopping obnoxious and exploitative practices in this sector of the economy against consumers,” he stated.

Nadah explained that compliance notices were issued to the companies as far back as June 2025, instructing them to take corrective actions in line with Section 154 of the FCCP Act.

“In those orders, we have directed certain actions to be taken to provide redress to consumer complaints that were before us. However, these entities did not comply and as a result of non-compliance, we have sealed their business premises,” he said.

He noted that despite engagements between the Commission and the companies after the notices were issued, they still failed to comply with the directives.

“Between then and now, FCCPC have had certain conversations with the entities however, they still failed to comply,” he added.

Nadah said the sealed offices would remain closed until the companies fully comply with the Commission’s orders.

He also advised consumers to exercise caution and ensure they fully understand terms and conditions before engaging real estate companies or making payments for property transactions.