First City Monument Bank (FCMB) has formed a strategic partnership with Truecaller, a global platform for trusted communication, to transform its engagement with customers across the country.
This collaboration aims to enhance customer trust, reduce fraud, and ensure that communication between FCMB and its customers is safe, trusted, and seamless.
With this partnership, FCMB will leverage Truecaller’s Customer Experience Solution and Branded Caller ID to ensure its customers receive transaction alerts, security notifications, and service updates with complete clarity and trust. All FCMB calls will now display the bank’s verified name, logo, and brand details directly on customers’ mobile screens.
This initiative reinforces FCMB’s strong commitment to digital safety, privacy, and customer trust.
FCMB said that in addition to a smarter calling experience, it has also activated its Business Page on the Truecaller app. This ensures that customers can independently discover, recognise, and engage with FCMB directly within the Truecaller app, reinforcing trust before the first point of contact is even made.
Together, he said, these capabilities are helping FCMB strengthen its digital identity, reduce customer drop-offs, and improve its outbound communication efforts’ overall efficiency and credibility.
The chief Information officer at FCMB, Rotimi Famuwagun, said: “At FCMB, our customers are at the heart of every innovation. Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust. When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.’’
Similarly, Global head, GTM & Developer Products at Truecaller, Priyam Bose, said: “At Truecaller, our goal is to help brands build meaningful, secure, and transparent communication at scale — especially in sectors like financial services where trust is everything. FCMB’s commitment to customer safety and trusted communication by embracing Truecaller Customer Experience Solution, FCMB is setting a new bar for what responsible, modern customer communication should look like — and we’re excited to support them on this journey.”
