The Federal Capital Territory Administration (FCTA) through the Social Development Secretariat has charged SERVICOM to adapt, innovate and work together as a team to provide exceptional services that leaves a lasting impression on their customers.
The mandate secretary of Social Development Secretariat, Hon. Ibrahim Aminu, made this call at the 2023 SERVICOM Customer Week with the theme: ‘Team Service,’ organised in Abuja.
Aminu explained that the theme for the celebration highlighted the importance of collaboration, unity and synergy within their teams to deliver outstanding customer experiences.
He said it also emphasised that great customer service is not a one- person show but a collective effort that requires the combined skills, knowledge, and dedication of each team member.
According to the mandate secretary, today’s fast-racing and ever-changing world, customer expectations are constantly evolving and dynamic, that the desire for excellence in customer service has been raised, and it is their responsibility to meet and exceed those expectations.
“In line with the Renewed Hope Agenda of President Bola Tinubu and the vision of the FCTA Social Development Secretariat of providing excellent and accessible social services to the residents of FCT.
“The objective of Servicom which is to ensure that citizens are served right, can only be achieved through the commitment and the diligence of an excellent workforce; and such zeal we must always display in the secretariat while delivering services to the public.
“Team service goes beyond individual contributions; it is about fostering a culture of collaboration, trust, and shared goals. When we work as a team, we bring diverse perspectives, expertise, and strengths to the table. We inspire each other to push boundaries, think creatively, and solve complex problems.
“Together, we can achieve that which seem impossible as individual, but if SDS Servicom Team and all staff of the Secretariat come together and not relenting in the promotion of quality service, then we can build a system that is firmly rooted on excellence,” he said.
Earlier, the head of SERVICOM, Hafsat Mazila, while delivering her address, said they had worked tirelessly to ensure that their services meet the needs and expectations of staff and resident of FCT.
“During the Customer Service Week, we mount SDS gate as early as 6:30am to 9am to take the attendance of staff that arrives early to work, where our mandate secretary, SDS showed a very good example,” she said.
