• Hausa Edition
  • Podcast
  • Conferences
  • LeVogue Magazine
  • Business News
  • Print Advert Rates
  • Online Advert Rates
  • Contact Us
Friday, August 29, 2025
Leadership Newspapers
Read in Hausa
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
Leadership Newspapers
No Result
View All Result

Flight Cancellation: NCAA Launches Consumer Complaint Portal

by Ejike Ejike
1 year ago
in News
Share on WhatsAppShare on FacebookShare on XTelegram

Following the frequent complaints of flights delays and cancellations and seemingly lack for proper feedback from regulation agencies and airlines, the Nigeria Civil Aviation Authority (NCAA), has set up a Consumer Protection Department Portal.

Advertisement

The porter is designed to collate passengers’ complaints, investigate, resolve issues and disseminate to airlines involved in due time to resolve the problems.

NCAA’s Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu, said the portal, which is fully automated and ready for operations will help the NCAA consumer protection staff in collating and analysing complaints faster.

Achimugu who represented the Acting Director General of NCAA, Capt. Chris Najomo stated this at the training of the staff at the NCAA headquarters in Abuja on Wednesday, saying the focus of the administration is to achieve the ease of doing business while noting that the portal will make the complains of the passengers easy to address.

Flight Disruptions: NCAA Threatens Sanctions Against Airlines

“Data collection has been a major issue in Nigeria. Handling any aviation issues cannot be complete without proper data collection. This portal will afford all stakeholders the opportunities to see and share data collected for proper action.”

RELATED

Tubotamuno Launches ‘The Elite Wanderer’ To Turn Wealth Into Power, Legacy

Tubotamuno Launches ‘The Elite Wanderer’ To Turn Wealth Into Power, Legacy

4 hours ago
Bauchi To Pay Leave Grant To LG Workers

2027: Why PDP Must Present Southern Christian Candidate — Bauchi Gov

4 hours ago
ADVERTISEMENT

Speaking on how fast complaints can be resolved on the platform, Achimugu said the portal brings transparency stressing that airlines involved will be seeing passengers’ problems and resolve them immediately.

He however, noted that all complaints can be resolved immediately as some will require investigation before feedback.

He added that “some cases are easier to resolve than others and also, the airlines involved in the case also determines how fast cases can be resolved. At the end, there are unforeseen circumstances that can make cases to delay before resolving it.”

ADVERTISEMENT

Speaking further, one of the brains behind the project, Ifueko Abdulmalik said the portal was initiated to simplify the process of resolving complaints as manual processing was taking longer time for resolution.

Abdulmalik said with the portal, the airlines will also view the complaints in real time as they are log in from different parts of the world which will make them act faster and resolve the problems quicker.

One of the participants, Amarachukwu Onoh said the training will make his work easier, faster and more effective.

“Right now, we do online and offline and now, everything will be in one portal and we will operate from same portal, which will be easy for tracking. Before now, we had the challenge of having 50 to 100 emails of complaints coming in, and it becomes difficult to track and resolve but with this portal, this challenge will become a thing of the past,” Onoh said.


Join Our WhatsApp Channel

Nigerians can now earn US Dollars monthly by acquiring domains cheaply and reselling for profits up to $18,000 (nearly ₦30Million). Beneficiaries include professionals, entrepreneurs, civil servants and more. Click here to start.


Tags: Flight cancellationNCAA
SendShare10184Tweet6365Share
ADVERTISEMENT
Previous Post

CDS Tasks African Defence Chiefs On Upholding Democratic Values

Next Post

Senate Queries $1.5bn Spending On Port Harcourt Refinery

Ejike Ejike

Ejike Ejike

You May Like

Tubotamuno Launches ‘The Elite Wanderer’ To Turn Wealth Into Power, Legacy
News

Tubotamuno Launches ‘The Elite Wanderer’ To Turn Wealth Into Power, Legacy

2025/08/28
Bauchi To Pay Leave Grant To LG Workers
News

2027: Why PDP Must Present Southern Christian Candidate — Bauchi Gov

2025/08/28
Akure Monarch Shuts Markets, Shops For Amole Festival
News

Akure Monarch Shuts Markets, Shops For Amole Festival

2025/08/28
Federal Gov’t To End Police Escort Misuse By VIPs, Says Hadiza Bala-Usman
News

Federal Gov’t To End Police Escort Misuse By VIPs, Says Hadiza Bala-Usman

2025/08/28
Tax Bills, Electoral Reforms, Anambra Poll May Shape 2025
News

INEC Allays ADC’s Fears Over Voter Registration Figures

2025/08/28
How DSS Prevented Religious Crisis In Oyo
News

Benue, Plateau Killings: DSS Files Criminal Charge Against 9 Suspects

2025/08/28
Leadership Conference advertisement

LATEST

Tubotamuno Launches ‘The Elite Wanderer’ To Turn Wealth Into Power, Legacy

2027: Why PDP Must Present Southern Christian Candidate — Bauchi Gov

Akure Monarch Shuts Markets, Shops For Amole Festival

Federal Gov’t To End Police Escort Misuse By VIPs, Says Hadiza Bala-Usman

INEC Allays ADC’s Fears Over Voter Registration Figures

JUST-IN: Besiktas Sack Ole Gunnar Solskjær As Head Coach

Benue, Plateau Killings: DSS Files Criminal Charge Against 9 Suspects

Federal Gov’t Hails Ex-Perm Secs’ Council For Bolstering Governance

Niger Delta Coalition Backs NNPCL Boss, Passes Confidence Vote On Tinubu

Gombe Gov Meets VON DG, Pledges Continued Support, Robust Partnership

© 2025 Leadership Media Group - All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us

© 2025 Leadership Media Group - All Rights Reserved.