ADVERTISEMENT
  • Hausa Edition
  • Podcast
  • Conferences
  • LeVogue Magazine
  • Business News
  • Print Advert Rates
  • Online Advert Rates
  • Contact Us
Tuesday, September 16, 2025
Leadership Newspapers
Read in Hausa
  • Home
  • News
  • Politics
  • Business
  • Sport
    • All
    • Athletics
    • Basketball
    • Boxing
    • Esports
    • Football
    • Olympics
    • Paralympics
    • Tennis

    NSC Pays Athletes’ Allowances, Bonuses At Tokyo World Championships

    2026 WCQ: FIFA Clears South Africa In Player Eligibility Case

    Umtiti Quits Professional Football At 31

    Duplantis Seals 14th World Record, Claims 3rd World Title In Tokyo

  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
    • All
    • Athletics
    • Basketball
    • Boxing
    • Esports
    • Football
    • Olympics
    • Paralympics
    • Tennis

    NSC Pays Athletes’ Allowances, Bonuses At Tokyo World Championships

    2026 WCQ: FIFA Clears South Africa In Player Eligibility Case

    Umtiti Quits Professional Football At 31

    Duplantis Seals 14th World Record, Claims 3rd World Title In Tokyo

  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
Leadership Newspapers
No Result
View All Result

Flight Delays, Cancellation: Consumer Protection Portal Kick Off With Dedicated 207 Staff – NCAA

by Yusuf Babalola
12 months ago
in News
Flight Delays
Share on WhatsAppShare on FacebookShare on XTelegram

In order to curb flight delays, cancellation and other breach of Customers’ rights, the Nigerian Civil Aviation Authority (NCAA), has launched a new Consumer Protection Portal, staffed by 207 dedicated personnel in 23 airports across the country.

Advertisement

This initiative aims to streamline the complaint process for passengers facing issues with airlines.

The portal, it was gathered, was to safeguard Customers’ right and in fulfilment of NCAA’s commitment to enforcing compliance with Part 19 of the Civil Aviation Regulations.

LEADERSHIP gathered that now, consumers can  log in real time situations on airport incidents, delays and other issues regarding their flights.

Speaking at the launching of the portal in Lagos, on Thursday, the acting director general of NCAA, Capt. Chris Najomo, emphasised that the portal is the regulatory body’s proactive response to consumers’ challenges in the sector.

Related News

Out-of-School Crisis: Gombe Targets 220,000 Pupils Enrolment

13 minutes ago

Hollywood Icon Robert Redford Dies At 89

16 minutes ago

Flight Cancellation: NCAA Launches Complaints Automation Portal

Najomo highlighted that the portal provides quick access for lodging complaints and real-time monitoring of airline punctuality and on-time performance

“From being unaware of their rights to navigating complex regulations, consumers face unfair practice hence, the need for a robust system to protect and empower consumers has never been more critical.”

“It will offer a wealth of resources, including guidelines on consumer rights, tools for reporting grievances, and support to Nigerian aviation consumers,” he added.

“This platform is not merely a digital space but a beacon of transparency and accountability, the portal will create a more equitable marketplace where consumers can confidently engage with airlines and other service providers.

Najomo, who commended the NCAA’s 207 dedicated Consumer Protection Officers stationed at 23 airports, demanded swift resolution of passenger grievances.

He argued that the Consumer Protection Portal will transform the protection of consumer rights within the Nigerian aviation sector significantly.

“This initiative represents a significant step in our commitment to safeguard the rights and interests of aviation consumers across our nation. In today’s rapidly evolving marketplace, consumers face myriads of challenges. The Consumer Protection Portal is NCAA’s proactive response to these challenges.

Indeed, its benefits are far-reaching. This platform is designed to provide consumers with quick access for lodging complaints, collation of data on airline flight operations, real time monitoring of airlines’ punctuality and, on-time performances.

“It will offer a wealth of resources, including guidelines on consumer rights, tools for reporting grievances, a source for data referencing for the purpose of research and development for informed decision-making, improved services and ultimately, support to Nigerian aviation consumers and the industry.

“I will like to express my deepest gratitude to our dedicated team of Consumer Protection Officers who worked tirelessly with the developers to bring this deliverable to fruition; our 207 dedicated Consumer Protection Officers stationed across 23 airports in Nigeria working round-the-clock to ensure that passengers grievances are addressed speedily; and to our partners and stakeholders who have shared their insights and expertise. Your commitment to protecting consumers has been instrumental in making this initiative a reality.

“As we launch this portal today, I urge all of you to spread the word. It is for you as it is for us. It is, thus, essential that every aviation consumer in Nigeria is aware of this resource and understands how to utilise it effectively.

“Together, we can foster a culture of empowerment and vigilance, ensuring that aviation consumers know their rights and have the tools to advocate for themselves.,” Capt Najomo stated.

 

 

Join Our WhatsApp Channel

Tags: Flight DelaysNCAA
SendShare10170Tweet6356Share

Other News Updates

News

Out-of-School Crisis: Gombe Targets 220,000 Pupils Enrolment

2025/09/16
Entertainment

Hollywood Icon Robert Redford Dies At 89

2025/09/16
Entertainment

Idris Elba Declares Lagos ‘Most Amazing City’ On Earth

2025/09/16
News

Prison Congestion: Governor Eno Okays Recruitment Of 1,000 Judicial Workers

2025/09/16
News

Lawmakers Back Business-friendly Reforms, Woos Global South Investors

2025/09/16
News

Rivers’ Future Uncertain As Emergency Rule Expires, Say Political Scientists

2025/09/16
Leadership Conference advertisement

LATEST

Out-of-School Crisis: Gombe Targets 220,000 Pupils Enrolment

Hollywood Icon Robert Redford Dies At 89

Idris Elba Declares Lagos ‘Most Amazing City’ On Earth

Sudan: AU Welcomes Quartet Proposal To End War

Prison Congestion: Governor Eno Okays Recruitment Of 1,000 Judicial Workers

Lawmakers Back Business-friendly Reforms, Woos Global South Investors

Rivers’ Future Uncertain As Emergency Rule Expires, Say Political Scientists

Southern Cherokee Nation Appoints New Nigerian Ambassadors

7 Victims Rescued From Auto Crash Scene In Oyo

New Tax Laws And Adedeji’s Transformation Of FIRS In 24 Months

© 2025 Leadership Media Group - All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us

© 2025 Leadership Media Group - All Rights Reserved.