Kaduna Electric has launched its whistle-blower platforms where customers can report both staff and customer misdemeanour.
Announcing the initiative on Tuesday in Kaduna, the managing director/chief executive officer of the company, Engr. Yusuf Usman Yahaya, said a dedicated mobile phone number has been provided where customers can call in 24/7 to provide vital information that will help arrest nefarious activities of electricity users in their neighbourhood and communities.
He said that in addition to phone calls, customers can also send text messages or write to the company via a dedicated email address to report cases of energy theft, meter bypass and tampering. He added that the platforms can be accessed through the company’s website.
The MD/CEO also said customers can report staff of the company who are involved in any sort of shady activity such as colluding to defraud the company or extort money from unsuspecting customers via the platforms.
He said the whistle-blower platforms are safe and that customers’ privacy and anonymity are fully guaranteed. He urged the company’s esteemed customers to take advantage of the platform in order to help improve its electricity supply services in its franchise states.
The dedicated mobile phone number is: 09046207922 through which customers cal call or text while the dedicated email address is: [email protected]. Customers can also log onto www.kadunaelectric.com to access the whistle-blower link.
