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MTN, Air Peace Under Investigation Over Consumer Complaints

by Nafisat Abdulrahman
7 months ago
in Business
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The Federal Competition and Consumer Protection Commission (FCCPC) has announced a comprehensive investigation into complaints against three major players in Nigeria’s banking, telecommunications, and aviation sectors.

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In a statement released on Sunday, FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, disclosed that the inquiries will commence on December 3, 4, and 5, targeting Guaranty Trust Bank (GTBank), MTN Nigeria, and Air Peace Limited, respectively.

The investigations aimed to address widespread consumer grievances, including poor service delivery, exploitative practices, and potential violations of consumer rights.

In the banking sector, GTBank was under scrutiny for alleged network failures that have left customers unable to access their funds or use the bank’s applications.

The telecommunications giant, MTN Nigeria, faced inquiries over complaints of undelivered data services, unexplained data depletion, and inadequate customer support.

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Meanwhile, Air Peace Limited, a leading airline, will answer questions about exploitative ticket pricing practices, particularly significant fare hikes for advance bookings on specific domestic routes.

The FCCPC noted that the investigations were being conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018. The Act empowers the Commission to investigate practices that undermine consumer rights, distort markets, or foster unfair competition. Specific sections cited include 17, 18, 32, 33, 80, 110, 111, 112, and 113 of the FCCPA.

“The inquiries are designed to provide a platform to address consumer concerns, clarify business practices, and enforce compliance with regulatory standards,” the FCCPC stated.

Ijagwu emphasised the Commission’s dedication to fostering a fair and accountable marketplace, saying, “This action reflects the Commission’s commitment to safeguarding consumer rights, fostering a fair marketplace, and ensuring accountability across all sectors.”

The FCCPC also urged Nigerians to continue reporting instances of poor service delivery or exploitative practices through its official channels.

Representatives of the three companies were expected to appear before the Commission on their designated inquiry days to provide responses and information.


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Nafisat Abdulrahman

Nafisat Abdulrahman

I am a dedicated reporter at Leadership Newspaper, where I bring a keen eye for detail and a passion for storytelling to a diverse range of topics, including business, sports, politics, and international affairs. My work aims to provide readers with accurate, timely, and engaging reports that break down the complexities of current events. From covering high-profile political shifts and court cases to exploring the latest in economic developments and sporting events, I strive to offer insightful and comprehensive coverage. My stories include in-depth analyses of economic trends, detailed political reports, and human interest pieces that highlight significant global and local events. I am committed to delivering news that informs and fosters a deeper understanding of the issues shaping our world. My goal is to engage readers with well-researched and thought-provoking content

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