NHRC Moves To Strengthen Access To Justice With New Complaints Framework

The executive secretary of the National Human Rights Commission (NHRC), Dr Tony Ojukwu, has said the Commission is reforming its complaints handling system to ensure victims of human rights violations can access timely and effective remedies.

Speaking at the validation of the reviewed Complaints Handling Manual in Abuja, Ojukwu said the initiative aims to close longstanding gaps in the justice system that have denied many victims redress.

“The Commission cannot only encourage reporting of abuses; it must create a system that guarantees safety and accountability for victims,” he said.

Ojukwu disclosed that the Commission has introduced a Human Rights Abuse Tracking System (HRAT) to digitise complaints processes, from submission to case resolution.

He explained that the revised manual integrates digital and manual procedures, strengthens confidentiality, clarifies referral pathways, and simplifies processes for officers and community advocates.

The NHRC boss described the document as a key tool for boosting transparency, public trust, and protection against secondary victimisation, especially for vulnerable groups.

He added that the manual was developed through consultations with legal experts, civil society, law enforcement, and NHRC staff, reflecting practical realities in complaint handling.

Ojukwu acknowledged the support of the Global Fund and the National Agency for the Control of AIDS, reaffirming the Commission’s commitment to ensuring justice and accountability for all Nigerians.