No Debt Cancellation For Subscribers, MTN Clarifies

Service provider, MTN Nigeria, has affirmed that subscribers whose debts were initially cancelled will still have to pay them, once the system issue is resolved.

Recall that in the early hours of Saturday, MTN subscribers took to social media platforms to celebrate their debt cancellation.

In its reaction after a ‘system glitch’, which caused a cancellation in the debt of subscribers owed to the company, MTN in a post on X, stated that a glitch was responsible for the cancellation adding that balances will reflect accurate figures once the problem is solved.

The statement reads: “MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.

“This is not the case and all balances will reflect accurate figures once the problem is resolved.

Our engineers are currently working to ensure this. Please accept our apologies.

We regret the inconvenience.”