NSITF Re-stragegises For Improved Service Delivery

The managing director of Nigeria Social Insurance Trust Fund (NSITF), Oluwaseun Faleye has embarked on performance review and preview for staff of the agency in a bid to evaluate both past and present performances of the workers.
Faleye, who used the occasion of one of the agency’s outreaches to charge the workers, noted that, “This review is not a routine calendar event; it is a deliberate pause
to reflect, to evaluate performance honestly, and to reset our priorities where necessary in order to deliver better outcomes for the institution and the people we serve.”
According to the MD, the meeting was expected to roll out performance targets for the future.
Setting agenda for the MPR, he said, “As we deliberate, we must remain anchored on five strategic priorities: expanding coverage, particularly within the private and informal sectors; improving the timeliness and transparency of
claims processing; strengthening operational efficiency and financial discipline; deepening digital transformation; and upholding integrity and professionalism across all levels of the fund.”
He urged participants to hinge their presentation on facts and data and to be honest in self-appraisal.
In a welcome address, the executive director of Operations in the Fund, Mojisoluwa Ali-Macaulay, summed up the MPR providing “a structured opportunity to assess how far we have come, evaluate the effectiveness of our execution, and identify areas where greater focus and discipline are required. It is also a platform to align our operational priorities with the Fund’s strategic objectives for 2026.
“Over the past two years, we have worked deliberately to
strengthen the operational foundations of the Fund; improving service delivery structures, aligning manpower
with operational needs, deepening automation, and reinforcing performance monitoring at all levels. These efforts have been guided by a clear objective: to ensure that NSITF’s operations consistently translate policy into
measurable value for employers and employees,” she stated.
On the new outlets for compliance activities established by the Fund for easy access to NSITF officials,
the ED Operations stated that new branches and service delivery centres have been established, adding that implementation of the solutions from the 2024 MPR were successful.
Participating at the meeting are the MD, EDs, general managers, heads of departments, regional and branch managers.