PalmPay Expands Operations To Drive Financial Inclusion Across Nigeria

The managing director of PalmPay, Chika Nwosu, has said financial inclusion in Nigeria must be anchored on a strong operational infrastructure, warning that digital platforms alone cannot guarantee sustainable access to financial services.

Nwosu stated this during the launch of one of the company’s offices in Lagos, while disclosing that expanding physical offices across the country forms a key part of the company’s strategy to deepen financial inclusion.

According to him, financial inclusion must be built on infrastructure, as the company is expanding its operational footprint to bring financial services closer to communities nationwide.

The fintech firm currently operates about 28 offices across Nigeria, located in major commercial centres such as Abuja, Port Harcourt, Benin City, and Enugu, as part of efforts to strengthen its nationwide presence.

While many fintech companies operate primarily through digital platforms, PalmPay said it has continued to invest in physical offices to support customer engagement, operational efficiency and partnerships with merchants and businesses.

The digital firm expanded its footprint further in 2025 with the launch of two additional offices in Lagos, located in Ikeja and Yaba, increasing its presence in one of Nigeria’s largest commercial hubs.

Nwosu said the expansion was designed not only to improve customer experience but also to support broader financial access across the country.

He noted that, beyond improving service delivery, the company’s expanding office network is contributing to job creation and local economic development in the communities where it operates.

According to him, PalmPay’s social impact initiatives, including the Purple Woman programme, are also helping to increase workforce participation by training and employing more women across its operations.

The company said it organised a capacity-building outreach programme in Kano and Kaduna in 2025, which provided literacy training and financial tools to about 3,000 women to help improve their businesses.

While operating in a rapidly evolving financial landscape, the company’s strategy suggests that the future of financial inclusion in Nigeria will depend not only on technology, but also on the infrastructure that brings those services closer to communities.