SBT: Kaduna Electric Sets Up Rapid Response Teams

Kaduna Electric has set up rapid response teams to respond to down time on Band A feeders in Kaduna and called on customers to contact the teams to report faults for prompt response.

The four member team set up to cover Doka, Zaria, Rigasa and Barnawa regions each in Kaduna state where majority of the Band A feeders are located are to operate round the clock to ensure speedy clearance of faults and restoration of supply whenever there is a down time.

A statement issued by the company’s head of Corporate Communication, Abdulazeez Abdullahi, said setting up the rapid response team is part of Kaduna Electric’s efforts to ensure uninterrupted power supply to the Band A customers whose tariff has just been adjusted.

The statement said details of the team members including their names and phone numbers can be found on the company’s website at www.kadunaelectric.com and customers can contact them 24/7 to report down time for prompt response.

Kaduna Electric also said in the statement that it has been meeting up its obligations of providing up to 20 hours power supply daily on its Band A feeders in compliance with the stipulations of the Service Based Tariff (SBT) regime.

This, it added, has earned it commendation from the Nigerian Electricity Regulatory Commission (NERC) at the daily service review meetings which are held between the regulator and all distribution companies.

The statement said, efforts are ongoing to upgrade more lower Band feeders to higher bands for Improved power supply. It warned customers to desist from indulging in all forms of energy theft and meter tampering as it has taken measures to apprehend and prosecute perpetrators.