USE PLAIN ENGLISH
Even those who speak English language fluently are unlikely to be familiar with the broad range of slang, idioms and sayings that a language can contain. Using plain English minimises the risk of confusing or offending people you address.
KEEP IT SIMPLE
In a cross cultural conversation there’s no need to make it harder for both of you by using big words. Just keep it simple.
FAVOUR FORMALITY
Speaking formally also minimises the risk of accidentally offending someone. Address people by their title and surname, unless it’s clear they’d prefer less formality.
BE CAREFUL WITH HUMOUR
Many cultures take business very seriously and believe in behaving professionally and following protocol at all times. If you do decide to use humour make sure it will be understood and appreciated in the other culture and not cause offence.
TAKE TURNS TO TALK
Talking when other people are speaking can be confusing at the best of times, so imagine the problem for someone who isn’t speaking their most familiar language. In a cross-cultural communication, take turns to talk by making a point and then listening to the response before you reply.
ENUNCIATE YOUR WORDS
Enunciating your words naturally slows down your speech and makes sure everything you say sounds clear. It can help non-native English speakers and English speakers from different countries or regions understand you better.
ASK QUESTIONS
When communicating with someone you are unfamiliar with, asking questions is critical to ensuring mutual understanding.
