Sovereign Trust Insurance(STI) Plc has promised its policyholders seamless, efficient and prompt service delivery in the current year.
This, it said, was part of its commitment to delighting every of its policyholders within and outside the country.
Speaking at the yearly open forum and thanksgiving breakfast retreat held at the company’s head office in Lagos recently, the managing director/CEO of the underwriting firm, Olaotan Soyinka, urged members of staff and other senior management colleagues to re-double and rededicate their efforts at ensuring that customers are kept satisfied at all times in the New Year and beyond.
To him, “we owe our customers the obligation to serve them more and more so that they can keep coming back as we are in business because of them.”
The company, he stressed, will continually do all within its power to ensure that the staff are constantly exposed to the best of human capacity development training both within and abroad with a view to expanding the professional horizon of the workforce and ultimately, engender quality and better service delivery to customers.
While encouraging every member of staff to personally develop themselves at every given opportunity they have, he added that, “we are indeed appreciative and look forward to your continued patronage and support in 2023. Rest assured of our avowed commitment to providing top-notch professional risk advisory services at all given times you throw the opportunity our way. We look forward to making your 2023 a memorable, rewarding, and fruitful one.”
Similarly, the executive director, Marketing and Business Development Division, Ugochi Odemelam assured the managing director/CEO that the division is totally committed to delighting the customers in the most professional and courteous manner in a bid to make STI Plc brand, a preferred choice for patronage amongst other insurance companies in the country.
Ugochi pointed out that, beyond marketing the products and services of the company in 2023 and thereafter, the underwriter is also committed to paying genuine claims after all due processes have been put in place by both the insured and the insurer.
